1–Ice maker stops making ice
2–I call Sam @ 8:45 am, schedule for same day
3–Sam arrives, makes assessment and informs me that a new ice maker will be needed (this was expected). A price fair price was quoted and agreed to.
4–Sam gets the part out of his truck and goes to work. He toils away for quite a while. Then packs up his stuff and informs me that he was able to fix the original part and the charge is $110 less than expected.
Sam is my guy. He should be your guy, too. Double plus good.